High-Value Shipping & Insurance Policy
Shipping & Insurance
At Rug&Root, we recognize that purchasing a handcrafted rug is a meaningful investment. To ensure a seamless experience, we cover all shipping costs and offer insured delivery on every order.
Free Shipping, Covered by Rug&Root: All shipping fees are on us. You can enjoy the convenience of free delivery on every purchase, no matter the size or destination.
Shipping Insurance: Each rug is fully insured during transit to cover its full value. In the rare event your rug is lost or damaged during shipping, we will coordinate with the shipping provider to resolve the matter. Depending on availability, you’ll receive either a replacement or a full refund.
Signature Upon Delivery: For added security, all shipments require a signature upon delivery, ensuring your rug arrives safely and directly to you.
Shipping Confirmation: After placing an order, you will receive a shipping confirmation with a tracking number to monitor your rug’s journey from dispatch to delivery.
If you have any questions or concerns about shipping, please contact us at contact@rugandroot.com
